FAQ

Browse through our frequently asked questions to gain clarity and confidence in partnering with us. If you don’t find what you’re looking for, feel free to reach out to our dedicated support team for personalized assistance.

 
FAQ – Fyll Hub
No questions matched your search.
General
Fyll Hub is an end-to-end supply chain solution provider offering a wide range of services for eCommerce brands across the world — from China sourcing and manufacturing to global order fulfillment.
We offer supply chain solutions tailored to eCommerce brands, including China sourcing, manufacturing, direct China fulfillment, USA order fulfillment, Amazon FBA prep, dropshipping, and product photography.
We focus on high-quality and cost-effective services regardless of your product type. We also offer value-added services tailored to eCommerce brands, including flexible credit terms, an in-house quality control team, branding, and more.
Fyll Hub collaborates with a diverse range of industries including cosmetics, electronics, apparel, toys, household items, and more.
Absolutely. Our non-disclosure agreement (NDA) ensures the confidentiality and security of your proprietary information, giving you peace of mind as we handle your supply chain needs.
We integrate with popular eCommerce platforms such as Shopify and Amazon. We also support manual integration via CSV file upload.
Existing Fyll Hub clients can benefit from a credit line of up to $1 million with up to 60-day payment terms, subject to our internal eligibility criteria.
Sourcing
We source a wide variety of products including cosmetics, electronics, apparel, toys, household items, and much more. If you have a specific product in mind, reach out and we'll confirm availability.
You need a minimum order of 20 units per day, or use bulk sourcing with a value exceeding $1,000.
While our headquarters and warehouse are based in Shenzhen, we work with factories and suppliers across all of China through our network of 2,000+ factory relations.
Yes. We negotiate prices on your behalf, leveraging our established supplier relationships and market knowledge to secure the best possible deals.
Yes. We offer IP protection to safeguard your designs and product information throughout the entire manufacturing process.
We have an in-house quality control department. Our team inspects and tests all products and provides detailed QC reports so you always know the status of your order.
We contact the factory to arrange a replacement at no extra cost to you. We also work with manufacturers to help them better understand your expectations, reducing damage rates on future orders.
Our main China manufacturing services include white labelling, private labelling, and Original Design Manufacturing (ODM).
Fulfillment
Yes. We've successfully shipped to 171+ countries worldwide from our fulfilment centres in China and the USA.
Delivery times vary by destination, but typically range between 6 – 10 days for our direct China fulfilment service.
Yes. With our knowledge of global customs and import regulations, we can navigate duty and tax exemptions where applicable, including leveraging Section 321 for USA-bound shipments.
We offer a quick and easy return process for direct-from-China orders in the USA, handled through our warehouses in Pennsylvania and Nevada.
Yes. We operate warehouses in Nevada and Pennsylvania, covering both the West and East coasts of the USA.
Shipping
Yes. We offer a next-day delivery option upon request. Contact our team to arrange this for your orders.
The standard delivery time for our USA order fulfilment service is 2 – 4 days.
Yes. You can ship to nearby countries like Canada as well as further destinations including Europe and other regions from our USA warehouses.
Yes. Fyll Hub can leverage Section 321 to help you ship to the USA without taxes and duties, keeping your costs lower.
Yes. We have a dedicated US-based customer support team to handle client enquiries and provide assistance whenever you need it.
Amazon FBA
We have Amazon FBA prep centres in both China and the USA, giving you flexibility depending on where your inventory originates.
You can store your products at our US-based warehouses in Pennsylvania and Nevada, and replenish your Amazon stock on demand whenever stock levels are running low.
We manage your inventory for Amazon FBA in all capacities — including sourcing, inspection, prep and packaging, storage, branding, and product photography services — while meeting Amazon's requirements 100% of the time.

Amazon FBA services

We manage your inventory for Amazon FBA in all capacities and meet the requirements 100% of the time. Including sourcing, inspection, prep & packaging, and storage services. We also provides branding and photography services.

China sourcing

Fyllhub manages your production from inquiry to delivering to your doorstep. We provide a full range of services from sourcing existing products to manufacturing for your company.

China Global Freight

New generation of delivery method!
We established collaboration with one of the best private line couriers in China.
Leader in the direct-to-global business line.
Fast shipping directly from china.

Ecommerce Fulfillment

We handle full order on your behalf while you concentrate on the marketing aspect. You sell your items in any eCommerce platform, We find your items, We fulfill your items, and we keep you updated!

Manufacturing & Quality Control

Manufacturers in China for Your Brand
Launch and scale your ecommerce brand with trusted Chinese manufacturers. We handle everything from sourcing to production, so you can focus on growth.

Crowdfunding fulfillment

Our crowdfunding fulfillment services at Fyllhub aims to make shipping and processing backer rewards for crowdfunded campaigns on Indiegogo, Kickstarter, and so forth fast, easy, affordable, and convenient.